Takeaways from the IDC Technology Spotlight: The Imperative and Value of Intelligent Workforce Management
As organizations compete for scarce talent, demand for better workforce management and intelligent digital workspaces dedicated to supporting improved employee experience will grow. The best workforce management solutions will drive measurably better business results.
WorkForce Software and Oracle recently sponsored this new IDC Technology Spotlight: The Imperative and Value of Intelligence Workforce Management, which shows how modern workforce management is making a positive impact on organizations looking to remain competitive in the current labor market. This blog contains the key takeaways, but be sure to read the full report for all the details on how these programs can benefit your workers.
IDC predicts that by 2023, 70% of workers in task-based roles will use these digital tools to perform their roles effectively.
Due to the current economic climate, organizations are putting more focus on their workers and the core elements of the employee experience. At a time when talent is in short supply and challenging conditions are contributing to waves of worker resignations, keen employers are responding by modernizing work tools and management models to better attract labor.
Improved communication and collaboration tools are helping ensure more efficient and innovative engagement for workers. By automating some of the more mundane work tasks, employees are freed up to focus on higher-value work. This allows workforces to become more resilient, agile, and better able to troubleshoot sudden obstacles as they arise.
Changing Trends, the Challenges They Pose, and the Solutions to Fix Them
In the effort to remain functional during the pandemic, businesses found themselves trying multiple new methods that are now becoming standard protocol.
- Automation of Processes and Integrated Workflows – Automating simpler tasks where possible allows employees and managers alike to focus on higher-value tasks — and improves efficiency, productivity, and employee engagement.
- New Ways of Learning, Training, and Sharing Information – Many employees are trained in a process only once after being hired but retain very little after a month. Make use of digital programs to train offsite and in-the-moment and to refresh experienced workers on proper methods and functions.
- Constant Access to Employee Feedback – Conduct employee surveys to identify and repair problems before they become endemic. This data is highly valuable for tracking employee morale, correlating morale with productivity, and anticipating future workforce issues.
- Digital Access to Everything Your Org Requires – Seamlessly integrated and AI-enabled access to critical work data, HR tools, and communication channels can keep your entire organization in contact across divisions and levels.
The Benefits of Intelligent Workforce Management
Enterprises implementing new workforce management platforms have continuously seen improved results. IDC Research has found that mature employee experience programs are directly correlated to employee productivity. In turn, employee productivity is directly tied to customer satisfaction, which 58% of all surveyed IT and LOB leaders consider to be their key metric in judging productivity.
Consider these other outcomes and how employee experience has had a positive impact:
- Higher Productivity – Workers committed to their roles are more productive and more engaged in their roles.
- Lower Administrative Costs – Automated mundane tasks and digital access to important work and HR data for employees reduces the workload for administrators.
- More Effective Staffing – The ability to easily communicate and swiftly coordinate a team for ideal scheduling (by skill level and availability) means the right workers are in the right places at the right time.
- Improved Talent Retention – Hiring is costly in both time and money. Providing and optimizing current employees with better digital tools to carry out their tasks keeps them engaged, and engaged workers are consistently surveyed to show higher satisfaction with their organizations.
How WorkForce Software Works For You
The WorkForce Suite ties the employee experience process into the employee’s normal flow of work, leveraging data about the employee to provide a seamless feedback approach. The WorkForce Suite offers a modern workforce management platform with the following components:
- WorkForce Performance – Forecasting, scheduling, time and attendance, tasks, and absence and leave
- WorkForce Accelerators – Absence compliance, fatigue management, phone entry, global templates, compliance portal, clocks
- WorkForce Experience – Communications, documents, training, surveys
- WorkForce Intelligence – Insights, analytics, chatbots, assistant
IDC states that many organizations managing deskless shift workers struggle to evolve beyond pre-existing management models that limit two-way communication. WorkForce Software is the right move for organizations dedicated to a winning employee experience strategy and the corresponding benefits to efficiency, productivity, and worker morale. Enterprises with the best workforce management solutions continually drive measurably better business results.
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