The world of work is changing fast, and so are employee expectations. Workers are looking to current and potential employers to provide them with consumer-grade digital tools that help support strong performance while delivering the flexibility required to maintain a strong work-life balance.
With studies showing that 73% of today’s workforce has grown up with digital technologies, and that the remaining segment of elderly workers are becoming increasingly more comfortable with mobile tech, the demand for modern workforce management technology is clear.
Mike Morini, CEO of WorkForce Software, shared his thoughts with StrategicCIO360, explaining how an investment in technology can help support employees and repay itself several times over.
“Workforce management technology enables management to leverage worker data, monitor employee sentiment, and identify potential issues and take action before problems mount,” Morini says.
A trend of companies embracing this idea is beginning to emerge. Gartner reports in their Market Guide for Workforce Management Applications that by 2025, 80% of large enterprises with hourly workers will have invested in workforce management solutions to support digital workplace initiatives.
Morini also underscores the importance of focusing on supporting all workers when implementing new technology.
“While many office workers had the option to switch to remote work because of the pandemic, others were left out. Deskless shift workers did not receive many of the new benefits of workplace technology,” Morini explains. “Despite making up 80% of all workers worldwide, only 1% of workplace technology is designed for deskless workers’ specific needs.”