Select Page

Gartner® Report: Drive Employee Experience for Frontline Workers Using HR Technology

Workplace technology has grown by great leaps in the last several years. The pandemic quarantine forced most companies worldwide to adapt or fail, and technologies allowing for remote work were quickly adopted to keep people working. However, these new work methods weren’t much benefit to deskless workers, who were more likely to feel “disconnected” than usual office workers and who bore the brunt of workplace COVID changes. This disconnect has been found to be a driving force in employee dissatisfaction, causing retention issues, and fueling the mass attrition now being called “The Great Resignation”.
According to Gartner’s latest report, “Drive Employee Experience For Frontline Workers Using HR Technology”, nearly 40% of all employees were considering leaving their jobs within the next year.
What can be done?

Get Your Gartner Report

This new research lays out how employee experience plays into worker satisfaction, and what your organisation can do to improve.

Read the Full Report

This report will highlight how to craft a winning employee experience for your organisation. Key findings include:

  • Utilise multiple divisions to craft a solid EX strategy. IT, HR, and Operations must collaborate to achieve a full-sighted approach.
  • Frontline (Deskless) workers are currently being left behind. They do not have the same level of access to technology as their office counterparts and require different solutions to address their needs.
  • A proven tactic is to build upon your company’s pre-existing systems that are already frequently used by workers. Make the most of Task Management and Workforce Management Applications currently in use.
  • Think practical: deliver a solution that is accessible, practical, and fits into the flow of work.
Employee Experience Technology for Frontline Workers

Replacing staff is a costly and time-consuming endeavor. Improving employee experience has been proven to reduce staff attrition and help workers manage stressful work/life balance issues and have overall better feelings about their jobs. By identifying weaknesses in your organization’s strategies and providing deskless workers with the same capacities as other employees, these problems can be avoided and valuable workers can be retained.

Read the Full Report For Further Information On How To Retain Talent and Avoid Costly Hiring Cycles

Gartner Drive Employee Experience for Frontline Workers Using HR Technology,Sam Grinter,15th September 2021

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from


Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

This site is registered on as a development site. Switch to a production site key to remove this banner.