Sandra Moran, Chief Marketing and Customer Experience Officer at WorkForce Software, shares her views on how human resources teams can leverage technology to protect their diverse and dispersed workforces. Despite the technological advancements we’ve seen since the rise of remote working, many organisations are still riddled with manual processes and legacy HR platforms when it comes to their frontline and deskless workforce.
Failure to meet the unique and changing needs of today’s workforce prevents HR teams from providing positive experiences for all employees. Modern workforce management technology provides a simple solution. Moran explores three ways HR departments can utilise technology to deliver more direct, personal and positive employee experiences for all their staff, no matter their contract type or working location.
“When making technology investments, it is vital that HR leaders bear in mind the staff on the frontline,” Moran says. “Despite facing some of the most significant challenges within the general workforce and making up nearly 80% of the global workforce, frontline and deskless workers are still largely ignored when it comes to technology investment.”
She adds, “HR departments can’t spend their time protecting the organisation’s greatest assets – employees – if they can’t keep up with their ever-changing needs. Fortunately, digital technologies can help to plug the gaps in knowledge and are available to use today. By providing HR teams with smart and streamlined technology, businesses are enabling them to deliver greater services to the modern, diverse and dispersed workforce.”