Sandra Moran, Chief Marketing and Customer Experience Officer at WorkForce Software talks with Tech Radar about the importance of upgrading workforce management systems to meet the evolving needs of businesses. She emphasises that despite advancements in consumer-facing technologies, many organisations still rely on outdated manual processes and legacy HR platforms internally – and the risk of using such systems includes errors, security breaches and a lack of alignment with the user-friendly applications employees encounter in their daily lives.
Upgrading operational systems and adopting modern workforce management technology is seen as crucial for remaining competitive in 2024 and beyond. Sandra highlights the potential return on investment, improved employee morale, reduced turnover and increased workforce productivity associated with human-centric work models. She emphasises the role of modern fatigue management systems in monitoring and improving staff well-being, particularly for deskless workers.
Moran highlights the importance of two-way communication with frontline staff through digital HR solutions, allowing for real-time engagement and addressing employee needs and she addresses the expectations of Millennials and Gen Z workers for flexibility and the role of modern workforce technology in providing compliant scheduling solutions that enhance work-life balance. Sandra walks the readers through how to get focused on leveraging advanced workforce technologies to transform the employee experience, boost motivation and drive better business outcomes.
“Above all, these modern workers crave flexibility. They want to be able to control their schedule, swap shifts and see their schedule to boost their work-life balance. But from union rules and compliance restrictions to manual processes and outdated technology, risks of expensive errors, noncompliance and inefficiencies can prevent managers from implementing these changes. Fortunately, modern workforce technology can build total compliance into its scheduling software, ensuring that employees can both easily pick or swap shifts while guaranteeing that they meet company policy, union and regulatory requirements,” says Moran.
“Ultimately, business leaders need to treat their workers as well as they treat their customers. As staff shortages and economic instabilities carry on, advanced workforce technologies provide a business advantage by transforming the employee experience and boosting motivation, productivity and performance. Businesses that harness digital solutions to engage and retain their workers will be the first to attract new hires and, as a result, drive better business and customer outcomes.”