New employee experience research by WorkForce Software shows that while managers have a better understanding of their frontline workers’ growing expectations, there is a lack of action from employers. This research comes at a time when organisations are demonstrating executive focus on staff retention, recruiting and employee efficiency, all amid highly competitive labour markets and an urgent need to realise a return on investment for their business transformation initiatives.
“Keeping employees engaged to avoid losing valuable talent is of paramount importance right now,” said Mike Morini, CEO of WorkForce Software. “The cost of doing nothing, including the negative impact on productivity, talent acquisition and retention, far outweighs the investment needed to adequately support, upskill and empower deskless employees. The technology to provide greater flexibility for disparate workforces is readily available today, so taking action to remove the barriers to better employee experiences should begin immediately. There is really no reason why any employee can’t view their shift schedule and make changes, contact their manager, or complete relevant training digitally in 2023.”