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The Times “2021 Employee Experience Report: Managing the Experience of the Desked and the Deskless”

Jan 25, 2022

Survey Results: How Businesses Are Addressing Negative Employee Experience

The ongoing pandemic crisis has upended traditional workplace structures and ushered in a swath of new technologies to assist in managing needed workflows. However, these solutions by and large are designed for traditional office positions and neglect the deskless worker, for whom remote work was never a possibility. The diverse needs of a varied workforce require an all-encompassing solution that serves the functions of every employee.

In this new Times Employee Experience Report, WorkForce Software Senior Vice President Marc Gingras discusses the importance of addressing the employee engagement paradigm. It highlights how organizations that address employee needs outperform top-down management structures, the necessity for flexible two-way communication among all workers, and the effect of evolving workplace philosophies on your bottom line.

Learn how this new focus on employee experience is showing results like:

  • Improved customer satisfaction
  • Higher productivity
  • Hitting growth targets
  • Retaining talent
Percentage of workers who are deskless/hourly

Designer footwear and accessories brand Kurt Geiger was looking for a tool that would allow them to communicate quickly with store and field teams and was user-friendly for associates and managers. They found what they needed in our WorkForce Experience solution, stating, “You can really feel there’s a better atmosphere and more of a connection between stores and the head office than there was before. People working in the stores feel like they have a voice and a platform to share their thoughts and be heard.”

By embedding communication into your everyday operations, workers remain engaged and supported. Nobody likes to feel like a drone or a “spoke on a wheel”—creating a positive employee experience helps your players work together as a cohesive, cooperative team. This keeps your best talent happy in their roles, brings high-value prospects knocking on your door, and generates a sense of satisfaction that will carry on to your customers.

Read The Times Managing the Experience of the Desked and the Deskless Report and find the best ways to make your employees brand advocates.

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