Thursday concluded the second day of conference sessions at VISION: Elevate, the premier workforce management event for professionals to network, learn and share innovative and best practices to support their organization’s workforce. This year’s experience was designed to inspire attendees to elevate workforce management.
Jeff Moses, president, WorkForce Software, an ADP company, opened the conference on Wednesday by talking about the company’s commitment to advancing ADP® Workforce Suite with faster functionality through client-focused product innovation.
Today, Bill Shaheen, div. vice president – sales, started by referencing keynote speaker, Josh Sundquist’s “One More Thing. One More Time.” mantra — specifically regarding the importance of commitment and our commitment to our clients and investing in ADP WorkForce Suite. Bill encouraged attendees to continue their ongoing participation in user groups and in the WorkForce Community to provide feedback that will help focus the product team on where to advance ADP WorkForce Suite next.
“What we do is highly important, enabling the relationship between employer and employee with precise and secure pay. What’s more important than that? So, we’re taking full advantage of what ADP does well in support, security and high resiliency.”
Jeff Moses | President, WorkForce Software, an ADP company
Bill closed VISION: Elevate with a panel discussion of WorkForce Software and ADP leaders where they answered frequently asked questions.
“One More Thing. One More Time. is a mindset everyone on the product team has today. The best products are built through constant listening, adapting and improving. It’s why we are here at VISION, to learn that ‘one more thing’ we can add to the software to continue delivering value.”
Alan Kleinke | Sr. Director, Product Management, WorkForce Software, an ADP company
Keep reading for more session highlights.
Learnings from our clients’ perspectives
From go-live to confidence: Practical lessons for a smooth workforce management implementation
Western Midstream Partners shared a candid look at what it really takes to deliver a smooth implementation. They went through the strategies that made the difference for them, from early stakeholder alignment and targeted training to comprehensive testing and proactive communication. Discussion also covered how to prepare training by role, engage technical teams early and test edge cases.
“Testing is risk management for workforce management because small things can have big downstream impacts. Payroll can make or break morale. So, testing is to prove you are ready for go-live.”
Taunya Fritzching | Payroll Manager, Western Midstream Partners
Standardization at scale: Driving workforce transformation through change management, union partnership and deep business ownership
PBF Holding Co shared their practical, experience-driven approach to balancing enterprise standardization with site-specific realities. Drawing from a multi-site, unionized workforce implementation, the discussion highlighted how early and continuous union engagement, deep ownership of business requirements, and hands-on involvement in configuration, testing, and training accelerate time to value. The speaker emphasized how investing upfront in readiness and stakeholder alignment builds trust with frontline employees and leadership while enabling organizations to scale standardization without sacrificing operational integrity.
“Stay engaged with your sites and champions. I cannot stress that enough that’s how you stay on budget and on time.”
Sandi Lopez | Sr. Manager, Workforce Management, PBF Holding Co, LLC
Partnering for performance: Enhancing workforce operations with a technical account manager (TAM)
With more than a decade of using ADP WorkForce Suite solutions, Newell Brands saw an opportunity to further enhance its support model by partnering with a technical account manager (TAM). Newell shared how introducing a TAM enabled a more proactive and collaborative way of working, providing real-time communication, improving ticket routing and offering deeper visibility into system behavior. They discussed how the partnership helped accelerate issue resolution, strengthen audit readiness and expand the team’s internal understanding of their solution’s environment.
“We go in together to own the problem. Since we operate as a team, we spread the load and find solutions quickly.”
Mikee King | Director Customer Success, WorkForce Software, an ADP company
Manual compliance to automated FLSA tracking: How the City of Roseville is preparing for the “Big Beautiful Bill”
For the City of Roseville, new federal overtime requirements introduced under the “Big Beautiful Bill” meant navigating complex FLSA work cycles for police and fire personnel operating on 24- and 28-day rotational schedules, where overtime eligibility must be calculated across rolling periods. This session went over how the City of Roseville partnered with application management services (AMS) to implement an automated, scalable solution. Designed to dynamically track hours and overtime across diverse workforce segments, AMS helped the City of Roseville prepare for sustainable alignment with the Big Beautiful Bill in 2026 and beyond.
“We realized working with AMS would help us get the best results to identify qualified overtime. ADP® WorkForce Suite is now tracking all FLSA overtime hours for all our schedules.”
Tim Morgan | Payroll Analyst, City of Roseville
Scaling time and attendance: Managing acquisitions, unions and global complexity with a lean team
As organizations grow through acquisitions, managing time and attendance across regions, unions and diverse workforce populations becomes increasingly complex. In this session, Acuity Brands shared how they’ve successfully scaled their global time and attendance environment while remaining live, compliant and agile. With over 15,000 employees globally, Acuity Brands shared how they navigate union contracts, regional labor mandates, evolving HR processes and acquisitions with a remarkably small team.
“Partnering with AMS early allowed us to bridge the architecture gap without hard coding permanent technical debt into our core system.”
Alex Kadhi, HRIS Analyst, Acuity Inc.
Highlights from our partner-led sessions
These sessions prove our partners’ continued commitment to elevating global workforce management processes and technology. We’re grateful for this demonstrated excellence that raises the benchmark for success.
From discovery to design: Navigating the requirements life cycle for global rollouts
In this session, Accenture hosted a panel of experts to discuss common areas where most organizations struggle during global workforce management rollouts and where the right approach prevents failure. Inna Bolotina explained a proven life cycle, from discovery through design, that reduces cost, risk and rework in large-scale deployments.
“Discovery is the most opportune time to catch and avoid making mistakes. It includes structured intake, workshops, specific deep dives, getting the right people in the room and doing a future-state capture, not just current state documentation.”
Inna Bolotina | Global HR Transformation Leader and WorkForce Software Practice Leader, Accenture
Protecting your WorkForce Software investment: A long-term playbook for stability and scale presented by EPI-USE
EPI-USE explored the realities of the work after go-live, including practical steps to make ADP® WorkForce Suite solutions easier to manage by outlining the guardrails that keep teams aligned. They went over a health-check model that’s designed to reveal issues before they become outages.
“The best way to manage system debt in your ADP WorkForce Suite environment is to develop a tailored plan that reflects your organization’s payroll processes, growth strategy, governance structure and operational policies.”
Will Giberson | Senior Director, Workforce Management, EPI-USE
Sustaining your workforce management investment through change management presented by HR Path
Our partner, HR Path, focused on moving beyond basic system maintenance to building a sustainment strategy that protects and evolves ADP WorkForce Suite solution. Attendees learned how to plan for ongoing adoption, manage organizational change alongside implementation or AMS support and ensure the processes and improvements you deploy are embraced by your workforce.
“Organizational change management is about bringing people into the equation. Go-live is a milestone; it’s not the end. It’s post-go-live where you see the value of OCM. OCM makes it so your people actually adopt the changes.”
Kathy James | Senior Director of Global Delivery, HR-Path
How Olymel scaled a focused implementation into a scalable blueprint for nationwide transformation presented by Rizing, a Wipro company
In a candid conversation led by Olymel and Rizing, a Wipro company, they shared the strategies, change management practices and collaboration models that powered their rapid success in the first deployment phase and how that early momentum enabled expansion into additional regions nationwide.
“We did a road show, where we did demos of the system at each site with videos for each user type, employee, manager, etc. And every roll out we learn and adapt. Each roll out we sit with supervisors, managers and employees to understand how to adapt the solution to adjust for better implementation at each phase.”
Sylvie Mondoux | Director, Time and Attendance, Olymel
How Dycom Industries unified time and attendance across 30+ subsidiaries presented by New Entity HCM
This session from Dycom and New Entity HCM was ideal for implementers, system architects and operational leaders who want more than out-of-the-box functionality. They shared concrete strategies for handling non-standard pay models, building reliable integrations with legacy systems and managing federal compliance requirements within the platform with attendees.
“We needed a system and process to support a large volume of prevailing wage systematically. An electronic process to get information from the field has made that so much easier. Time calculations are handled in the WorkForce Software solution, then rate and payroll processing is done in the payroll system, supporting weekly pay.”
Nathina Jacob | Manager, Business Process, Dycom
Over the last four days, attendees have engaged in hands-on training and insightful sessions alongside fellow clients, partners and ADP WorkForce Suite experts. Together, we explored real-world examples of how organizations overcame challenges and implemented best practices. With new perspectives and practical resources, we hope participants return to their organizations ready to elevate workforce management. We hope everyone can continue the momentum they gathered at VISION as they go back to their organizations. We’re poised to elevate workforce management together.
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