Workforce Management Excellence: A Review of the WorkForce Suite

Companies across industries are constantly seeking solutions to manage their workforce more effectively, adhere to complex compliance requirements, and improve productivity.  

Each year, SoftwareReviews (powered by Info-Tech) issues their Buyer Experience Report to highlight factors that every prospective buyer should consider during their workforce management software selection process. Their goal is to assist enterprises looking to invest in these solutions by going much deeper than features and price to provide a detailed understanding of the relationship, negotiations, and value drivers of the software provider’s solution. 

Let’s delve into the insights gathered from this report, where real users share what they really think about using WorkForce Software solutions.   

Understanding Workforce Management — Enterprise 

Workforce management software plays an important role in helping global organizations with large deskless worker teams forecast labor requirements, manage staff scheduling, and track time and attendance, all with an eye on supporting compliance with regulations and union rules.  

Customer Satisfaction — A Testament to Excellence 

Real user feedback is the bedrock of any evaluation. According to the report, 84% of customers express their love for using WorkForce Suite, highlighting its role in their success. Furthermore, 85% are likely to recommend the product, with 97% planning to renew their licenses. This vote of confidence underscores the software’s value proposition, indicating that for many users, the benefits far outweigh the costs. 

Feature Satisfaction — Driving Customer Delight 

Features serve as the gateway to customer satisfaction. Users expect software to be feature-rich, intuitive, and reliable. WorkForce Suite receives commendable ratings across different feature categories, with 77% satisfaction level for breadth of features and 76% for the quality of features.  

Successful Implementation — A Prerequisite for Value Realization 

Selecting the right software is only the first step; successful implementation is essential for realizing its full potential. The WorkForce Suite garners high satisfaction scores in implementation-related aspects, with 78% for ease of implementation, 75% for ease of data integration, and 74% for ease of customization. These factors contribute significantly to user satisfaction and adoption rates. 

Usability and Support — Ensuring Return on Investment 

User-friendly interfaces and robust support mechanisms are critical for driving ROI and user adoption. The WorkForce Suite excels in this regard, with high satisfaction ratings across usability and support parameters. An impressive 80% satisfaction level is reported for ease of use, highlighting the software’s intuitive design and accessibility. 

What Users Love Best: Voices from the Field 

User testimonials offer invaluable insights into the real-world impact of the WorkForce Suite. Users praise its flexibility, ease of use, configurability, stability, and integrated features. These firsthand accounts underscore the software’s ability to streamline workforce management processes and drive productivity gains across diverse organizational functions. 

Why Users Recommend WorkForce Suite — Endorsements of Excellence 

User recommendations highlight WorkForce Suite’s reliability, trustworthiness, and ability to deliver tangible business benefits. From enabling productivity gains to providing exceptional support and training, the software emerges as a trusted partner in driving organizational success.  

Elevating Workforce Management to New Heights 

Many organizations have made strategic investments digital transformation to operate with better agility and meet the evolving demands of their workforce. The WorkForce Suite stands out as a beacon of excellence in workforce management. Its robust features, user-friendly interface, and unwavering commitment to customer satisfaction position it as a preferred choice for global enterprise organizations seeking to optimize their workforce operations. 

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance.  

See all the findings in Info-Tech’s Buyer Experience Report filled with real user ratings and commentary on why the WorkForce Suite is rated the most trusted workforce management solution for large enterprises.