Founded in 1917, Phillips 66 is a global diversified energy manufacturing and logistics company headquartered in Houston, Texas.
They are a unique organization operating as a midstream and downstream business focused on transporting raw materials and finished products, as well as refining, chemicals, marketing, and other specialities.
The Challenge
Phillips 66 manually operated and maintained an in-house workforce management solution for decades. Over time, this caused difficulties in multiple categories as the company expanded across borders, regulations changed frequently, and workers’ needs diversified.
Costs grew and manual errors became inevitable with an influx of work and increasing administrative burdens. Internal compliance was difficult to maintain in a highly unionized environment with 40 different collective bargaining agreements. It took a lot of work to plan or take proactive actions as employers or employees focused on maintaining an older system and correcting manual errors.
The Solution
Phillips 66’s team had already started a larger enterprise resource planning (ERP) transformation project when contracting WorkForce Software. The plan was to migrate all their on-premises software to the cloud across 13 locations with the help of Accenture.
Partnering with Accenture for a smooth implementation, WorkForce Software helped install 193 timeclocks and logged 3,983 hours of training for 11,000 employees. The adoption effort spanned approximately 18 months.
“This project was part of a larger, ever-changing project moving from on-premises to the cloud, which meant our integration points with other systems were also changing simultaneously. The WorkForce Software architecture allowed us to plan for future state integration.”
Manager, Global Payroll Services
The Outcomes
Savings in Money and Time
Phillips 66 significantly reduced errors, rework, and overspending in payroll. WorkForce Software’s customer portfolio of petrochemical and refining companies has realized similar benefits that have contributed to industry average cost savings of $2,930,757, an estimated ROI of 166%, and a breakeven period of 9 months as compared to a client average of 12 months.
A Modern UI Experience
Employee feedback surrounding the upgraded workforce management experience was highly positive, resulting in increased overall end-user adoption. The new UI also has made it easier for HR to manage a global workforce efficiently in one place and report more accurate pay with greater hours visibility.
Smarter Operations, Happier Employees
Inefficient systems are frustrating for any worker trying to get a task done. With WorkForce Software, Phillips 66’s employees access their most-used functionality quicker, starting with their end-to-end time and attendance process. With the integration of SuccessFactors, SAP, and payroll — Phillips 66 saw a reduction in double entry and deployed mobile technology faster than anticipated.
Prepared for Future Possibilities
Phillips 66 circumvented the uncertainty of ever-changing business circumstances. Responding to COVID-19, the company seamlessly organized a phased return to the office—and promptly instituted best practice safety measures such as daily temperature checks, personal health assessments, staggered work shifts, and contact tracing protocols.
