Modern Workforce Scheduling Requires a New Mindset
In this ISG Research Viewpoint, Modern Workforce Scheduling Requires a New Mindset, Matthew Brown, Director of Research, Human Capital Management, discusses the benefits that workforce management platforms are bringing to a range of industries (manufacturing, retail, healthcare, transportation, municipalities, and many more) and how to approach scheduling with the needs and interests of deskless hourly workers in mind.
Today’s workforce management software buyers are increasingly seeking solutions focused on the quality of employee experiences, such as what employees require from scheduling processes and how their lives at work are impacted by them.
ISG Viewpoint: Modern Workforce Scheduling Requires a New Mindset
This report discusses the pivotal workforce management and employee experience factors creating an urgent need for modern scheduling.
Read the ViewpointThis report digs into the following areas:
- Driving Employee Experience – For front-line deskless workers, scheduling flexibility is second only to payroll in HCM processes that drive employee sentiment. Modern scheduling technology supports predictable scheduling, shift-swapping, and visibility to promote work/life balance, a feeling of fairness, job satisfaction, and retention.
- Enhancing Manager Productivity – Managers are employees too and advanced scheduling capabilities can improve their experiences by being better prepared to manage their teams. Analytics can surface the best worker for a job as schedules are determined and notifications can inform of missed timeclocks or to approve shift change requests.
- Scheduling for All – With advanced understanding of labor supply, organizations are more prepared to adapt plans and priorities. Additionally, regional legislation is now requiring scheduling requirements for the entire workforce. Modern workforce management allows for scheduling optimization at scale.
“A management focus on employee experience has become highly correlated with the ability to attract and retain top talent, not unlike the benefits of delivering a superior customer experience.”
Effective scheduling is one of a few Human Capital Management activities that addresses core themes many organizations are focused on, including delivering excellent employee experiences, health and well-being, fairness and equity, re-skilling and up-skilling, and organizational agility.
Read the full ISG Research Viewpoint Modern Workforce Scheduling Requires a New Mindset and learn Valencia’s thoughts on why excelling at workforce scheduling can proactively improve an organization’s success including employee experience and operational performance.
Scheduling for Every Employee
The flexibility they demand with the coverage you need—no matter how you schedule your workforce.
Transform the Future of Work
See how modern workforce management helps improve performance and makes employees feel valued.