Nucleus Research Note: Insights from WorkForce Customers

WorkForce customers validate why we’re ranked the #1 WFM enterprise vendor for 10 consecutive years.

In a workforce management market filled with solution options, why do some of the largest global employers of deskless workers choose WorkForce Software as their trusted solution provider?

Nucleus Research sought to uncover the reasons behind this preference. Their findings highlight the critical capabilities needed by these organizations to handle pay and labor law complexities, integrate with existing HCM and payroll systems, meet employee user experience expectations, and manage costs effectively.

Nucleus Insights Research Note

See first-hand customer feedback on why they moved away from their existing vendor for the superior value WorkForce Software delivers to them.

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What Makes WorkForce Software Stand Out

A gray key with an abstract yellow design around the top part of the key.

Functionality and Integration

Handles local to global labor compliance
complexities for union, non union, salaried,
and non-exempt workers

Seamless integrations with HCM systems
including SAP and Oracle

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Ease of Use and Automation

Improved user experience

Mobile app for deskless workers

Automation helps employee focus on
higher-level activities

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Reduced Costs with Unified System

Move from fragmented to one
workforce management system

Standardized processes

Reduced operational complexities and cost

This Manufacturer Made the Switch from Kronos to WorkForce Software

The Need

  • With 40,000 users across 275 sites and 300 business units—ranging from unionized to non-union, salaried, and non-exempt—this manufacturer previously used a mix of Kronos, Workbrain, and Infotronics systems.
  • They required a more agile and scalable solution to quickly respond to pay policy and time management practices given its highly unionized environment with over 100 local requirements.

The Solution

  • They selected WorkForce due to its ability to effectively handle their complex requirements.
  • The solution allows for rapid adaptability in policy changes and offers an advanced system of record for data, essential for maintaining accuracy across various locations and conditions.
  • The Clock Attestation functionality was crucial to comply with internal policies so that all time data is accurately captured and reported.
  • The solution’s end-to-end service model, along with strong consultative support, helped to minimize data siloes and improve cooperation across teams.

The Benefits of Switching

  • Accurate pay and time-off
  • Significantly improved worker user experience
  • Technology consolidation to a unified system
  • Standardized processes across business units
  • Decreased compliance risk

Looking Ahead: WorkForce Software Will Continue Leading the Way

According to Nucleus, the workforce management market will grow more competitive as companies focus on their complex requirements. With the need to consolidate technology, solution providers will need to offer scalable, highly configurable functionality that is easy for frontline workers to use. WorkForce’s ability to adapt and innovate based on detailed customer needs, combined with its user-friendly interface, will likely keep it ahead of the competition.

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