Maple Leaf Sports & Entertainment (MLSE) is one of the world’s premier sports and entertainment companies. Their goal is to continuously support their mission of delivering world-class events for fans.
The challenge
MLSE employs around 600 full-time salaried and 3,150 hourly unionized and non-unionized people working in various positions and departments across nine locations. Some employees work more than one position, often across multiple locations and with different pay rates.
Most hourly MLSE employees are members of one of five unions and abide by one of eight collective bargaining agreements (CBAs), whereas salaried employees are non-unionized. With such a diverse workforce, MLSE needed a modern solution to efficiently manage its scheduling, time and attendance processes.
The solution
Since implementing ADP® WorkForce Suite, Maple Leaf Sports & Entertainment has reduced manual, error-prone time and attendance and scheduling processes with a system that securely and reliably integrates with Workday HCM.
This automation dramatically minimized time capture errors, improved workforce management practices and helped reduce compliance risk. MLSE also increased scheduling efficiency for both employees and the scheduling department, reducing unplanned overtime by 60%.
“With ADP WorkForce Suite and its usability, it’s really been easy for us to promote the idea of being a fan of the systems we use and the benefits they bring to employees.”
Manager, Scheduling Department
The outcomes
Fair and accurate payroll
MLSE saw a dramatic reduction in errors and overtime costs through digitalized time capture and scheduling processes. The solution integrates with existing Workday® and ADP environments and MLSE’s HR and payroll systems, allowing for time entry and approvals with a simple, consistent and effortless experience.
Making scheduling easier
Created central scheduling management with greater efficiencies for people and the scheduling department. Schedules are now managed centrally, providing real-time visibility and enhanced employee experience by offering self-service options and mobile access to time and attendance and scheduling information.
Employee engagement from anywhere
Mobile Time and Attendance and One Touch Callout help keep frontline workers engaged with mobile access. Instant internal communications help these groups stay informed for better collaboration and staff alignment.
Maintaining accurate compliance
With the ADP WorkForce Suite rules engine, MLSE now meets all requirements for both hourly unionized and non-union people working across nine locations. Employee claims/grievances have declined, and compliance has improved with automated rules that adhere to statutory, ESA and CBA-based pay rules.
