Modern Workforce Leaders Series – Adapting to Change and Modern Leadership: Insights from Red Badge Group
“For Red Badge Group, our product is our people. So, if we don’t give them a positive experience in the workplace, then they aren’t going to deliver for our clients”.
Rachel Storer, Business Support and Improvement Manager, Red Badge
Recognizing innovation as a key to success exemplified by Modern Workforce Leaders today, Red Badge Group’s partnership with WorkForce Software was a leap towards transforming their employee experience.
See how Red Badge Group is redefining security and supporting employees toimprove performance.
Modern Leadership Means Navigating Disruption
Red Badge Group represents the essence of modern workforce leadership in one word: innovative. In a world that undergoes constant change, leaders must constantly seek innovative ways to utilize processes and systems to propel their organizations forward. The turbulence of recent years underscores the importance of prioritizing the employee experience. For Red Badge Group, their product is undeniably their people, making a positive workplace experience essential for delivering excellence to their clients.
In the wake of a global pandemic, businesses around the world have had to adapt and evolve at a pace previously unimaginable. Red Badge Group transformed itself from a primarily large event security business to a main carding business. This seismic shift took place within mere weeks, a testament to the agility and determination of the organization. Managing a workforce of 700 employees in a single location suddenly evolved into overseeing 350 employees spread across 150 locations. To achieve this, the organization had to place unwavering trust in its systems and processes, knowing that they were the pillars supporting this new structure.
This is a powerful example of how businesses had to pivot their operational models to survive and thrive in the new normal. A key to this transition was “being able to trust our systems and processes to deliver this way.”
How Redefining Security Can Support Employee Performance
Leading through turbulence requires innovation. Red Badge Group believes modern leaders must continually find new ways to apply technology and systems to move their organizations forward. They also need to prioritize employee experience, as workers are the product driving client satisfaction. By focusing on workforce needs, leaders can unlock higher performance.
Emphasizing innovation allows organizations to adapt to changes swiftly, seize new opportunities, and overcome challenges. It helps in creating a flexible, resilient business model that can withstand shocks and disruptions. Here are just a few of the ways that innovation can help organizations navigate disruption:
- Agility in decision-making: Innovative companies can quickly make informed decisions in response to changing market conditions, customer preferences, or unforeseen challenges.
- Streamlined operations: Through the adoption of new technologies and processes, companies can improve operational efficiency, reducing costs and increasing responsiveness.
- Employee engagement: Innovative work environments often lead to higher employee engagement, which is crucial for quick adaptability and change management.
- Customer-centric solutions: Innovation allows companies to quickly pivot to new customer needs, providing solutions that are timely and relevant, thereby gaining a competitive edge.
- Risk mitigation: An innovative approach to business can help identify potential risks early on and develop strategies to mitigate them before they become significant issues.
- New revenue streams: Innovation often opens new avenues for business, such as new products, services, or markets, ensuring sustainability and growth.
- Enhanced collaboration: Leveraging innovative tools and platforms can facilitate better communication and collaboration among teams, making it easier to manage change and disruptions.
- Sustainability: Innovative solutions often focus on long-term sustainability, ensuring that the business can adapt to future disruptions with minimal impact.
By embracing innovation, organizations can not only survive disruptions but thrive amidst them. The ability to innovate is increasingly becoming a defining factor between businesses that succeed and those that become obsolete.
Advice for Digital Transformation in Workforce Management
Day-to-day workforce management comes with familiar pains. Absenteeism, skills gaps, fatigue, and illness are persistent issues. These problems risk service quality while decreasing productivity. For organizations like Red Badge Group, overcoming such hurdles is imperative for operational success.
Common challenges Red Badge Group faces daily include absenteeism, unqualified skillsets, license issues, fatigue, and illness. To overcome these challenges, they needed visibility of where their employees were located, their availability, their training needs, and how to continue improving.
A positive employee experience ripples outward, ultimately leading to a positive business impact. Red Badge Group recognized this and implemented WorkForce Software five years ago to streamline communication and engagement with their employees, a strategic move that has borne fruit.
For modern workforce leaders embarking on the digital transformation journey, the first step is understanding the unique needs of your employees and how you can positively impact their work lives. Tailoring digital solutions with empathy and a deep understanding of these needs is the cornerstone of success in this endeavor.
The story of Red Badge Group’s evolution post-COVID is a testament to the resilience of businesses in the face of unprecedented challenges. It underscores the critical role of innovative leadership, prioritizing employee experience, and leveraging technology for success. As the business world continues to evolve, Red Badge Group serves as a shining example of adaptation and growth.
See how Red Badge Group navigated through massive disruptions by relying on modern workforce management.
Download this eBook to learn the 5 secrets that will help your organization shift from surviving to thriving now and in the future and learn how the right workforce management solution can empower your initiatives.
Steve Goldberg shows why assessing deskless workers requires creative, multifaceted methods to reveal employee experience gaps and create improvement framework for improvement.