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The mass reassessment of careers people have undergone over the past few years – described by many as the Great Resignation, by others as the Great Reshufffle – is showing no signs of calming down. In fact, in the U.K., the trend seems to be accelerating. WorkLife talks with Mike Morini, CEO of WorkForce Software, about what businesses can do to combat this, retain their staff, and provide a better experience for their employees. Investing in modern workforce technology is a big key to providing an improved employee experience.

Alongside adopting a more human management approach to talent, technology that empowers employees is vital, said New York-based Mike Morini, CEO of WorkForce Software. And this is an area where many organizations — particularly those with deskless workers — can improve. “Many employers struggle to deliver reward programs in meaningful ways to their frontline or deskless workers, who comprise over 80% of the global workforce,” said Morini.

Indeed, his company’s 2022 Workforce Experience Gap report revealed that outdated systems and technology tools made it almost impossible to meet employee needs adequately or use data to detect and avoid potential challenges. Morini said the call to action for employers is clear: “They should place greater focus on transforming the experiences employees have when planning for and performing work itself.”

Innovative scheduling technologies and integrated consumer-grade communications capabilities are now on the market, and these will improve the experience of all staff, whether deskless or remote workers. “Such tools can enable staff to gain better control and enjoy work experiences closer to those they have come to expect in their personal lives,” added Morini.

Ultimately, if workers feel more at home and comfortable at work, they might stay at the organization for longer — although now that should be viewed as pleasant surprise rather than an expectation.

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