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2022 Gartner® Market Guide for Workforce Management Applications Acknowledges Modern WFM Suites

“Workforce management applications can transform business and HR operations by supporting new ways of working.”

Gartner mentions that “The application of artificial intelligence (AI) in WFM solutions for employees and managers adds significant business value to WFM. It recasts WFM from simply a system of record and operation into a system of differentiation and transformation.”

According to the recently released 2022 edition Gartner® Market Guide for Workforce Management Applications, “by 2025, 80% of large enterprises with hourly paid workers will have invested in WFM to support employee experience and/or digital workplace initiatives.”

2022 Gartner® Market Guide for Workforce Management Applications

This new research examines how modern WFM is moving forward, and what organizations need to consider before investing.

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The Market Guide report offers some Key Findings that decision makers should be aware of as they determine their needs for workforce management (WFM) solutions:

  • “Leading-edge workforce management (WFM) solutions can now be configured to reduce avoidable attrition among frontline and hourly workers by delivering flexibility in working patterns and “continuous listening” analysis through prebuilt or integrated surveying tools.”
  • “The outage of the Kronos Private Cloud (KPC) products caused by a ransomware attack is prompting customers to accelerate their migration away from legacy WFM applications.”
  • “A shortage of workers and other market forces (such as supply chain interruptions and limited product availability) in many sectors and geographies have prompted investment in advanced scheduling and planning functions so existing workers are deployed as effectively as possible.”

The report further mentions that “By 2025, 60% of global midmarket and large enterprises will have invested in a cloud-deployed HCM suite for administrative HR and talent management. However, they will still need to source 20% to 30% of their HR requirements (often including WFM) from other solutions.”

According to the report, Gartner has “also observed increased activity in the WFM market from ‘new work hub’ application vendors. The broad intention is to position such tools as digital front ends for WFM solutions. This is a useful option for organizations with older WFM applications that cannot justify the cost of replacing them, but instead are looking to transform UX and may already be engaged with an employee communication and collaboration vendor. It is also possible for organizations to build their own front end, although this is usually only feasible for larger organizations or those experienced in such projects.”

“We anticipate that new work hub vendors will continue to expand their capabilities into this market, increasing their WFM partner networks and perhaps even developing their own WFM capabilities over time. As a result, in the future, new work hub vendors may become a new vendor category in the WFM market.”

Workforce Management Overview

Reports from the preceding years have all followed the same trends. The convergence of technological innovation and changes in employee expectations are paving the way for a paradigm shift in workforce management digitization. This optimized work philosophy demands tools and solutions which prioritize the employee experience, incorporate more flexible scheduling, and retains valuable workers. These empowered workers are a net benefit to their organizations, resulting in more productive work and satisfied customers. Modern workforce management tools like the WorkForce Suite are meeting these challenges head on and facilitating organizations to become employers of choice in the future of work.

Read the 2022 Gartner® Market Guide for Workforce Management Applications to learn why a robust WFM suite with strong overall functionality, depth, and broad industry usage is preferable to an HCM vendor for organizations that want to stay at the forefront of workforce innovation.

Gartner Market Guide for Workforce Management Applications. Sam Grinter, Ron Hanscome, Kelsie Marian, Ranadip Chandra, July 29, 2022

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from


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