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Eastern Municipal Water District
Eastern Municipal Water District

“WorkForce Software has helped drive efficiencies—from assessing changes that we would like to make in the system to make it more efficient for us and for our employees, to reducing errors like data entry errors so that payroll has less to contend with.”

Eliana Arciniega-Ecker

Business Systems Analyst

Workforce Transformation Journey with Eastern Municipal Water District

A Groundbreakers Story

Eastern Municipal Water District (EMWD) is California’s sixth-largest retail water agency serving 839,000+ people with a mission to “deliver value to [their] diverse customers and the communities [they] serve by providing safe, reliable, economical and environmentally sustainable water, wastewater and recycled water services.” 

Customer Snapshot 

Organization: Eastern Municipal Water District
Industry: Water, Wastewater Service, and Recycled Water 
Employees: 620 (1 Union) 
Headquarters: Perris, CA 
WFS Partner: Workforce Insight


EMWD’s Stage of Adoption and Future Vision  


2014 2015-2020 2021+

WFS go-live

  • Numerous upgrades  
  • New HCM system: Oracle Fusion for HR and Payroll, Maximo for project planning and work orders
  • Ongoing stabilization  
  • System and process optimization  
  • Custom training and onboarding  
  • COVID-19 adaptions  
  • Implementation of the enhanced WorkForce Suite UI, Hub Cards, and Assistant  


Implementation Lessons Learned 

  • Engage with an approved WorkForce Software partner for ongoing support, upgrades, and enhancements  
  • Leverage seasoned experts who can present best-practice options and pros and cons
  • Explore customized training services and/or materials to drive ongoing adoption  
  • Establish a collaborative and reliable resource model 


Additional Takeaways for Successfully Transforming Your Workforce Management System

  • Early and ongoing executive sponsorship and alignment is essential  
  • Truly understand business and HR policies up front
  • Build a change transformation support network for go-live and beyond  
  • Augment your internal team with subject matter experts 

See it in Action!

To see how our solution can help you improve business outcomes, request a personalized demo.

WorkForce Suite for Public Sector

Control labor costs and demonstrate compliance with complex pay rules across all employee groups and locations.

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