Expert Application Managed Services for Your WorkForce Software Platform
Maximize your software investment with the partner you can trust.
As a valued WorkForce Software customer, you’ve already selected the best workforce management solution for your teams. Whether you’re using our software for time and attendance, absence and leave, scheduling, or compliance management, our goal is that you get the most value from your investment.
Our Application Managed Services (AMS) team is ready to work with you to create a tailored services solution to complement your WorkForce program team. We are pleased to offer you a unique blend of technical, functional, and program management resources to support your continued use of WorkForce solutions.
We’re Committed to Your Success for the Long-Term
WorkForce Software uniquely offers enterprise-grade global workforce management solutions with employee experience capabilities. Its pre-built integrations with leading HCM suite providers connect with your business-critical systems—including hundreds of payroll providers, core HR, operations, and access control.
This connectivity enables agile solution design to accelerate digital transformation and add value to your organization and employees. Trusted by global brands, the Suite adapts to your unique pay rules, regulations, and scheduling, enhancing employee experience when and where work happens.
“The WorkForce Suite is the only solution capable of meeting our complex cases, especially with its planning tools and payroll management. It supports every pay rule, every compliance requirement, and every unique agreement across our entire employee population.”
See Why Real Users Rate Us the #1 Enterprise Workforce Management Solution
Unlock the Full Potential of Your Software Investment
The WorkForce Software AMS team helps your workforce management software remain optimized, secure, and aligned with your organization’s needs. Our team brings years of hands-on experience to act as a flexible extension of your in-house team, offering product expertise and industry best practices to support your success.
Through continuous process improvement and rapid response to business and regulatory requirements, AMS can be your change management agent so that you experience ongoing value from our solutions.
Trust Our Experts with Your Ongoing System Administration
Solution & Compliance Expertise
We provide guidance on business, configuration, and compliance complexities, including implementation of rules to handle union and collective bargaining agreements, and legislative requirements and changes.
System Administration
We can manage all of your WorkForce Software solutions, including your time and attendance systems, clocks, and data collection to maintain up-to-date compliance.
Project Execution
We handle quarterly configuration and product releases, feature changes, and service requests, including post-upgrade enhancements.
Consultation
Our services extend to recommending potential system adjustments, staying updated on workforce management trends, and providing rigorous QA testing for system changes.
Visibility & Accessibility
Collaborate with our product, support, and cloud teams to provide feedback and improve implementation and usage. Gain product roadmap insights and join our Early Adopter Program to test new solutions.
Custom Solutions
Our adaptable offerings support application administration, one-on-one mentoring, full configuration management, and consulting. We excel in phased implementations across locations and your changing workforce management environment.
The Value of Application Managed Services for Our Customers
Investing in WorkForce Software AMS can lower costs, provide budget predictability, and improve your overall experience using our solutions. This case study of one of our most complex AMS customers shows significant savings.
Flexible Offerings That Adapt to Your Needs
We’ve designed our AMS offerings to flex and scale based on how we can best support you.
Dedicated to serving your business needs, the WorkForce AMS team can provide you with access to experts who specialize in our solutions, offering comprehensive support for application administration and full configuration management. We will assist your internal team in maintaining all WorkForce products, including clocks. Leveraging our experience with numerous customers, we conduct rigorous testing of system changes and configurations so that everything works as expected and your employees get paid accurately.
Our Team Offerings
Data Capture and Clocks
How to Harness AI in People Operations
We can serve as your trusted advisor, helping you make the best decisions on how to meet your evolving business needs. Because AMS works closely with other WorkForce teams, we have unique access to the latest product releases, compliance updates, and best practices of comparable customers. We can provide you with priority access to our Early Adopter Program and suggest those that you could benefit from.
Customer Community Product Portal: Product Roadmap
Early Adopter Program
Compliance Navigator
Work with us to make data-driven decisions about new system changes and identify areas where you can get more value from your solutions. We will help curate the best set of training courses available on the WorkForce Academy, which offers continuous learning to our customer community. With the right blend of ongoing live and on-demand training, software expertise, and efficient skill-building, you can unlock the full potential of your WorkForce solutions.
The WorkForce Academy
Your Success, Our Mission
Customer Community
Industry Leaders Are Speaking, and WorkForce Software Is Their Choice
At WorkForce Software, putting our customers first is a core value—and makes us stand out as a valued, long-term partner dedicated to their success. Our AMS customers include complex global enterprise organizations with large, diverse employee groups, and their needs have a strong influence on our product strategy and solution investments.
“The AMS team is streamlining Westrock’s requirement gathering by standardizing BRDs, setting up a requirements repository tool, and reducing manual processes, leading to cost and effort savings.”
“It’s been really key for us to have our internal staff that can make basic system changes. We also rely on AMS and their support for more of our complex configuration needs. We’ve worked really great with AMS and their mentoring opportunities. We’ve found that happy medium, and it’s great to have that partnership.”
“When we moved on to the web clocks, we didn’t want it to be a simple yes or no; we wanted employees to give us nuances. We decided to rely on LD tables to make that happen. Our AMS team brought to us what they had seen another customer do, and we were very excited about implementing. I’m pretty pleased with the results.”
Rated #1 Workforce Management Software Vendor
We believe that true success is measured by the experience and value we deliver to our customers, partners, and employees, and by how we continue to work together to lead the future of the modern workforce.
Ready to Take the Next Step in Your WorkForce Journey?
We are here to meet with you, answer any questions, and continue to share how your organization can realize optimal system performance with the right blend of application management services to create the best conditions for you to improve business results through optimal workforce management practices.