Using traditional workforce management methods to meet the needs of increasingly diverse and dynamic employee populations is a daunting challenge. Aman Bassi, Executive Vice President at GroupeX an HR Path Company, highlights the importance of listening to employees and using flexible solutions to create a productive work environment.  

Bassi emphasizes that leaders must go beyond simply hearing what employees say. He encourages leadership to connect with their workforce, to understand their daily challenges and subtle cues that provide a true sense of what their workforce needs and how they feel about change. By creating a clear picture of employee pain points, leaders can build stronger connections and lead with empathy, resulting in more engaged teams.  

Bassi’s message is clear—leaders must adopt a human-centered approach by prioritizing listening and flexibility. This not only leads to a more engaged workforce but also enhances overall business performance. 

Following that methodology, GroupeX learned that their employees wanted more control over their work hours. By offering more flexible schedules, GroupeX gave employees the visibility they needed while still ensuring proper shift coverage. Bassi warns that companies who fail to provide this flexibility risk losing talent in a competitive market.