A new study conducted for WorkForce Software by Retail Systems Research (RSR) reveals clear variation in business performance for retailers who have implemented modern workforce management technologies, with boosted employee engagement, satisfaction, and performance at every level.
“Mobile” is the underlying theme for technology enablers when it comes to the deskless retail workforce. Mobile devices allow associates to have an immediate impact to the daily business – exactly where their work is happening – on the sales floor servicing customers, the study found.
The study found that mobile automated time and attendance capability is the number one use of mobile technology for the deskless workforce of top retailers, with 76% of retail winners placing a “high value” on it.
The research also showed that retail “Winners” have a more favorable view of employee management tools, such as employee performance dashboards. Retailers with WFM technology can lean into the unprecedented changes in the retail industry – accelerated by the global pandemic – and quickly equip their workforce to meet fluctuating customer demands.
“This research demonstrates there are clear performance variations between winners who leverage WFM technologies and improve their employees’ experience, and those that have not,” said Sandra Moran, Chief Marketing Officer at WorkForce Software.