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WorkForce Software shared its latest research findings with Quality Digest. The study shows perception gaps narrowed between employers and employees. Last year’s findings revealed stark discrepancies between the quality of the work experience that organizations believe they are providing and what employees perceive they are actually receiving. Though this year’s findings show that organizations are more aware of employee needs, they now lag in taking action.

Dramatic changes in work following the pandemic and the current labor market have had a major impact on the importance of workplace experience, forcing company leaders to shift their HR strategies to address new requirements from employees. Some of these business pivots have created a disconnect between employers and their staff. This disconnect is especially true for the deskless/shift workers who make up 80 percent of the global workforce and play an essential role in nearly every industry. Company initiatives continually overlook these workers, despite their significance, and underscore the importance of keeping a pulse on essential workers to implement modern, meaningful ways to bolster both employee experience and operational excellence.

“As the workplace continues to evolve, it’s imperative that employees and employers grow closer in meeting expectations when it comes to the workplace experience,” says Mike Morini, WorkForce Software CEO. “Understanding your employees’ needs and addressing them in a way that supports business requirements will result in a more productive and motivated workforce and will help retain and recruit top talent across all levels and job roles. Organizations that continue to work toward closing the experience gap will benefit immensely. A company’s greatest asset is the employees, so ensuring you are on the same page as they are and working toward a common goal is extremely important in today’s competitive market.”

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