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WorkForce Software’s second global employee experience study reveals a closing gap, as employers demonstrate awareness of the inability to meet worker demands. New workforce experience research shows that discrepancies between employers’ and employees’ workplace experience ratings are closing, but employers need to turn awareness into action.  

Perception gaps narrowed between employers and employees when comparing the results to last year’s findings, which revealed stark discrepancies between the quality of the work experience that organizations believe they are providing and what employees perceive they are receiving. 

Closer alignment in employer-employee views was found in areas such as job training, pay rates, schedule flexibility, and employee recognition. The key finding in this year’s report is that most of the reduction in perception gaps was due to employers reducing their scores, indicating a recognition that they were fulfilling employee expectations. 

“As the workplace continues to evolve, it’s imperative that employees and employers grow closer in meeting expectations when it comes to the workplace experience,” says Mike Morini, CEO at WorkForce Software. “Understanding your employees’ needs and addressing them in a way that supports business requirements will result in a more productive and motivated workforce and will help retain and recruit top talent across all levels and job roles.”  

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