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The Benefits of Modern Workforce Scheduling

Feb 28, 2023

Survey Results: How Businesses Are Addressing Negative Employee Experience

Over the last few years, organizations have found themselves challenged by the unique scheduling needs of deskless and hourly workers. Current practices must take account of aspects such as employee skill level, fluctuating production, and balancing multiple shift schedules. Modern workforce management software buyers are aware that their technology must be able to accommodate these employees. In response, they are increasingly seeking solutions focused on the quality of employee experiences, such as what employees require from scheduling processes and how it impacts their lives.

Ventana Research recently released a new edition of their Ventana Viewpoint series titled “Modern Workforce Scheduling Requires a New Mindset,” which details the benefits workforce management platforms are bringing to a range of industries (manufacturing, retail, healthcare, municipalities, and many more) and how to approach scheduling with the needs and interests of deskless workers in mind.

These are the pivotal topics that Ventana has highlighted as primary benefits of modern workforce scheduling:


Driving Employee Experience

Scheduling flexibility is one of the most important aspects of employee experience, second only to payroll in HCM processes that drive employee sentiment. When employees are given the freedom to arrange their own schedules to accommodate a satisfactory work/life balance, they become more invested in their work and their workplace. Predictable schedules are increasingly being mandated by new legislation, but beyond that they promote the perception of fairness and equity, helping to achieve a positive corporate culture that attracts and retains talent. Their implementation can go a long way toward keeping workers satisfied in their current positions.


Enhancing Manager Productivity

Employee experience is one of the primary selling points of modern workforce management, but what’s often overlooked is that managers are employees too. The right solutions can greatly improve their experience by giving them the tools they need to run their teams more efficiently. While dashboards and charts have long been the standard, analytics with accompanying insights can now give managers a real-time understanding of what’s happening with their workforce. The goal is to help managers sift through the administrative noise by providing them easy access to the information they need, when and where they need it, to make impactful decisions about their teams.


Scheduling for All

It’s not enough for solutions to benefit only a certain segment or type of employee. To be truly successful, leading workforce management technology must allow for scheduling optimization at scale to apply to all workers within an organization. Office, deskless, shift, salaried, and management employees need a solution that addresses their needs while keeping them connected to their workplace. Organizations that can know—at a detailed level—all key aspects of labor supply, demand, and usage have a decisive competitive advantage when it comes to executing strategic plans. Modern workforce management solutions will be capable of addressing the needs of all workers.

Modern scheduling capabilities in workforce management can boost an organization’s overall operations and employee well-being. By driving a positive employee experience, enhancing manager productivity, and providing scheduling solutions that work for all employees, organizations can future-proof their business long before trouble arises.

To learn more about how WorkForce Software’s proven scheduling solutions can benefit your organization, explore our Scheduling Hub.

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